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— CASE STUDY

Case Study: Website Rebuild for a Thane SME

A Thane-based SME needed a modern website that sales could trust — fast, mobile-ready and wired to enquiry tracking instead of a legacy brochure that broke on phones.

Client: Anonymised SME services company Industry: Ecommerce Location: Thane Primary service: Software Development

Overview

The company’s old site was slow, hard to update and disconnected from CRM and analytics. Leadership wanted a rebuild that supported both local credibility and future digital marketing without overbuilding custom features.

The Challenge

  • Legacy WordPress theme caused mobile layout issues and plugin conflicts.
  • Service pages were outdated and not editable by the internal team.
  • Forms submitted to email inboxes with no CRM or event tracking.
  • No component system — every new page required developer time.

Objectives

  • Launch a performant, mobile-first site with clear service and contact paths.
  • Give marketing a CMS they could update without breaking layouts.
  • Integrate forms, analytics events and basic CRM handoff.
  • Preserve SEO equity from existing indexed URLs where possible.

Starting Situation

Technical audit of the legacy site, URL inventory, analytics review, and workshops with sales on which pages influenced deals. Scope was prioritised to avoid a year-long rebuild.

Our Strategy

  • Migrate to a maintainable stack with reusable page sections.
  • Map 301 redirects for retired URLs and merge thin duplicates.
  • Build service templates with FAQs, proof blocks and strong CTAs.
  • Instrument forms, calls and key button clicks before launch.
  • Phase 2 backlog for blog and resource hub after core pages ship.

What We Implemented

SEO strategy

  • Redirect plan for legacy URLs and parameter cleanup.
  • Title, meta and heading patterns for service and location pages.
  • XML sitemap and robots.txt aligned to new IA.

Local SEO / GBP

  • Added Thane-focused contact and service-area context on key pages.
  • Embedded map and NAP blocks consistent with Google Business Profile.
  • Local schema where appropriate for the primary office location.

Website & content

  • Rewrote service pages with sales-approved messaging and FAQs.
  • Created case-style proof sections without naming clients.
  • Built a simple blog template for future thought leadership.

Execution

01

Phase 1

Discovery and IA: weeks 1–2.

02

Phase 2

Design, build, content migration: weeks 3–8.

03

Phase 3

QA, tracking validation, staged launch with redirect checks.

Results

  • Mobile usability issues reported by sales dropped after launch.
  • Marketing could publish updates without developer bottlenecks.
  • Enquiry tracking became visible in analytics for the first time.
  • No invented traffic or conversion lift percentages are included.

Note: BERT does not publish invented percentages or rankings. Detailed metrics stay with the client.

Key Insights

Insight

SME rebuilds succeed when scope is tied to sales paths, not feature wishlists.

Insight

Redirect discipline protects years of incidental SEO equity.

Insight

Tracking should ship on day one — retrofitting is painful.

Why This Approach Worked

The site was engineered as a marketing asset with editable templates and measurable enquiry flows.

Conclusion

Thane SMEs that rebuild around maintainability, redirects and tracking create a foundation every later marketing channel can use.

Related Services

Related Industries

Related Locations

Local service pages

Related Resources

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